Yet
again, the Ritz-Carlton Hotel Company, L.L.C. has topped the J.D. Power &
Associates North America Guest Satisfaction Index Study. 2012 marks the 3rd year in a row
that the ladies and gentlemen of Ritz-Carlton have led the way in overall customer
satisfaction and experience.
Ritz-Carlton
currently has 79 hotels and resorts worldwide and recently announced plans to
add 35 new properties to the collection in destinations from Vietnam to Morocco. Ritz hopes to operate over 100 award-winning
properties by 2016. The most recent
openings include Ritz-Carlton, Okinawa, Japan and Ritz-Carlton, Montreal,
Canada.
The
report found deteriorating guest satisfaction with all hotel chains across the
nation to their lowest levels in 7 years.
Despite this, Ritz-Carlton is not only in 1st place, but has
received an increased score in every category since last year’s report. The study was based on feedback from more than
61,300 Ritz guests staying at properties in Canada and the US between June 2011
and May 2012. The study measures seven
key areas- overall satisfaction, reservations, check-in/check-out, guest room,
F&B, hotel services, hotel facilities and costs/fees. Ritz also dominated in this year’s new survey of
“Opinion of Staff”.
In
most luxurious destinations across the globe, there’s sure to be a Ritz-Carlton
property waiting to welcome you to an extraordinary experience.
1 comment:
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