Wednesday, April 9, 2014

The Results Are In! Airline Quality Rating 2014

In it's 24th year, the Arline Quality Rating report was published earlier this month, ranking the top 15 airlines in this order:

  1. Virgin America
  2. JetBlue
  3. Hawaiian
  4. Delta
  5. Alaska
  6. Endeavor Air (subsidiary of Delta Airlines, flying as DeltaConnection)
  7. US Airways
  8. Southwest
  9. American
  10. Air Tran
  11. Frontier
  12. United
  13. ExpressJet (subsidiary of SkyWest)
  14. SkyWest (serves as a feeder airline, operating under contract with various major carriers)
  15. American Eagle

The report shows that as a whole, the industry improved overall performance quality for 2013 with the highest industry score in the history of the report. United Airlines shows the greatest improvement while Air Tran showed the greatest decline.

The report was published by Brent D. Bowen of Embry-Riddle Aeronautical University - Prescott, Arizona and Dean E. Headley of Wichita State University - Kansas.

To view the full report, click here!

Airline Quality Rating Report

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