Enter Chargerback.com, a brand new website that has officially launched today. Now, hotel employees can type in a description of the lost item, the location it was found in, and other helpful information. Guests can do the same, and they will be notified if there is a match. Once they have been notified, guests can fill out a form that offers them shipping options; the website will then generate and forward a prepaid shipping label to the hotel staff.
30 hotels have already jumped on board with the company’s inception; the site is a free service to hotels, and fosters a very strong loyalty and value for the brand with guests. Chargerback hopes to expand this much-needed service to rental cars, cab companies, and airlines.