Tuesday, August 7, 2012

Travel Thursdays: J.D. Power & Associates North American Guest Satisfaction Index Study

Yet again, the Ritz-Carlton Hotel Company, L.L.C. has topped the J.D. Power & Associates North America Guest Satisfaction Index Study.  2012 marks the 3rd year in a row that the ladies and gentlemen of Ritz-Carlton have led the way in overall customer satisfaction and experience.

Ritz-Carlton currently has 79 hotels and resorts worldwide and recently announced plans to add 35 new properties to the collection in destinations from Vietnam to Morocco.  Ritz hopes to operate over 100 award-winning properties by 2016.  The most recent openings include Ritz-Carlton, Okinawa, Japan and Ritz-Carlton, Montreal, Canada.
The report found deteriorating guest satisfaction with all hotel chains across the nation to their lowest levels in 7 years.  Despite this, Ritz-Carlton is not only in 1st place, but has received an increased score in every category since last year’s report.  The study was based on feedback from more than 61,300 Ritz guests staying at properties in Canada and the US between June 2011 and May 2012.  The study measures seven key areas- overall satisfaction, reservations, check-in/check-out, guest room, F&B, hotel services, hotel facilities and costs/fees.  Ritz also dominated in this year’s new survey of “Opinion of Staff”. 
In most luxurious destinations across the globe, there’s sure to be a Ritz-Carlton property waiting to welcome you to an extraordinary experience.

1 comment:

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